Return Policy

Thank you for choosing our products!

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If a product is damaged or defective, please contact us by email (careteam@acarecircle.ca) with a description within 14 days of the arrival date of the order. Please also include pictures of the damaged or defective product, if possible. We need to be contacted to approve the return before the product is sent back to us by mail.

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We will require the following information: the order number, contact information, the reason for the return and the state of the product (damaged or defective). A replacement will be mailed to you after receiving the returned product.

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The products listed below are considered ‘Final Sale’ and no refund or replacement will be made:

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1) Personal Care Items (Salve, Serum, Moisturizers, Lotions, Shampoo, Conditioner, Soaps…etc.)

2) Cosmetic Items

3) Clearance Items (or any items marked as ‘final sale’ on the product page)

 

Please allow 3 business days for us to reply. Your satisfaction is important to us. If you have not heard back within that time, please resend the email to us in case of technical issues with the email provider.

 

Please note, any product(s) mailed back to us without our email confirmation will not be processed or approved.

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A 20% restocking fee may apply. The cost of shipping is non-refundable.

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Thank you for your continued support!